skip to page content
Problem Gambling Help Line


Find help ›

After Self-Excluding

What to Expect After Self-Excluding

Choosing to voluntarily self-exclude can be a difficult decision. But once you’ve decided that it’s the best thing for you, here’s what to expect:

  • Self-exclusion begins immediately after you’ve signed the agreement and lasts for the period of time chosen by you. It cannot be cancelled or changed in any way.
  • If you are a Encore Rewards member, your account will be deactivated and your points redeemed for you for cash.
  • Once you have signed up, the information you provide will be given to all security offices at applicable gaming facilities. This is to help you honour your commitment.
  • Upon completion of enrolment, you will be asked if you would like to speak to a counsellor. If you choose this option, one will contact you directly.

Counseling Can Help

Those receiving counseling while self-excluded have a much higher likelihood for regaining control over their gambling.

Enrollment in the program comes with the option of having a counsellor contact you directly. Should you choose this, you can expect confidential support from trained professionals who can help you work out ways to reduce the problems associated with gambling.

At any time, you can also call the Problem Gambling Help Line at
1-888-795-6111 for free, confidential support.

Entering a Casino and Gambling While Self-Excluded

If you enter a casino while self-excluded and you are identified, security will be alerted and you will be asked to leave. In accordance with the BC Gaming Control Act, you may also be fined up to $5,000.

Winning While Self-Excluded

You are not eligible to win while self-excluded in accordance with the Rules and Regulations. So if you gamble, win a major prize and are identified as being enrolled in the program, BCLC will not pay the prize.

Renewing Your Enrollment

You may extend your self-exclusion by providing written notice to BCLC using one of these options:

i. Renew in person at any gaming facility in British Columbia
ii. Email your request to
iii. Mail a letter to:

Manager Casino Security and Surveillance
74 W. Seymour Street
Kamloops, BC
V2C 1E2

For all three options, please ensure you include the length of time you wish to extend your exclusion (6 months, 1 year, 2 years or 3 years). A BCLC staff member will contact you to have the documentation completed at your convenience.

Renew your Enrollment at a Counsellor's Office

Individuals can also renew their VSE enrolment by visiting with a Problem Gambling treatment provider in some areas of BC. Currently, there are qualified counsellors in the Lower Mainland, Okanagan, and Island regions who can assist individuals seeking to re-enroll for an additional self-excluded term. To set up a meeting with a counsellor, who is qualified to renew your VSE enrolment call the Problem Gambling Hotline at 1-888-795-6111 or email

Publications Library

  • gs-pai-gow-tiles-how-cover

    How the Games Work - Pai Gow Tiles

    Pai Gow Tiles is a game of Chinese Dominoes played with thirty-two dominoes, dealt by t...

  • gs-3-holdem-bonus-how-cover

    How the Games Work - Texas Hold ’em Bonus Poker

    To win at Texas Hold ’em Bonus, you must be the player with the best five-card poker ha...

  • gs-holdem-omaha-how-cover

    How the Games Work - Texas Hold ’em, Omaha & Seven Card Stud

    Learn the differences of the variant games of Poker, including Texas Hold ’em, Omaha an...

  • gs-roulette-how-cover

    How the Games Work - Roulette

    The roulette wheel consists of numbers 1-36, alternately coloured red and black, plus 0...

  • gs-make-sense-cover

    Want to make Sense of it all?

    The more you know, the better equipped you are to keep it fun.

  • how-the-card-slot

    How the Games Work - Slot Machines

    Slot machines operate randomly. This is due to a Random Number Generator (RNG) inside e...